Why EAP?
Workplace Consultations
Leadership Training
Critical Incident Response Services
Executive Coaching
Return to Work Services
Program Management

Critical Incident Response Services

No one can predict when a critical incident will strike in the workplace. Having Critical Incident Response (CIR) services in place at a time of traumatic event is a cost-effective means of supporting employees in regaining their ability to function normally. FSEAP offers CIR services 24 hours a day, 7 days a week. Services provided include:

  • 24/7 Telephonic Crisis Support for Employees and Employers
  • Critical Incident Consultation and Management Coaching
  • On-site Clinical Response and Support for Individuals and Groups
  • Grief Support Groups
  • Post Trauma Stress Counselling
  • Critical Incident Defusing/Debriefings
  • CIR Policy Development
  • CIR Supervisory Training
  • CIR Peer Support Team Development and Training

What is a Critical Incident?

A critical incident is an abnormal event that triggers an unusually strong reaction and has the potential to interfere with the coping skills of either an individual or group.

What is Critical Incident Stress?

Critical incident stress response is a normal reaction of normal people to this kind of abnormal event. While some employees may report no impact, others experience a significantly increased occurrence of anxiety, depression, flashbacks, severe grief, and sleep disturbances. These can lead to work-related difficulties as employees begin to struggle with lower energy levels, job avoidance, burn-out or an overall decline in job satisfaction and effectiveness.

What is Critical Incident Response and Crisis Management?

Critical Incident Response is a professionally coordinated response effective in guiding employees through crisis situations. Provided by a team of CIR trained experts, these services offer employees the opportunity to talk about the trauma and their reaction. At the same time, access to additional resources and information for ongoing support is provided.

What are the Benefits?

By lessening the effects of post traumatic stress, CIRservices support employees in returning to a normal level of functioning following an experience of trauma. CIR services can reduce the need for sick or stress leave, significantly lower the number of resignations following a critical incident, and lessen the likelihood of cumulative stress reactions.

fseap Vancouver
A Division of Family Services of Greater Vancouver
T 800.667.0993
T 604.732.6933
F 604.739.4353

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