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Critical Incident Stress Management Services

No one can predict when a critical incident will strike in the workplace. Having Critical Incident Stress Management (CISM) services in place at a time of trauma is a cost-effective means of supporting employees in regaining their ability to function normally. fseap offers CISM services 24 hours a day, 7 days a week. Services provided include:

Critical Incident Defusing
Critical Incident Debriefing
Post Trauma Stress Counselling
CIS Policy Development
CIS Supervisory Training
CIS Peer Support Team Development and Training

What is a Critical Incident?

A critical incident is an abnormal event that triggers an unusually strong reaction and has the potential to interfere with the coping skills of either an individual or group.

What is Critical Incident Stress?

Critical incident stress is a normal reaction of normal people to this kind of abnormal event. While some employees may report no impact, others experience a significantly increased occurrence of anxiety, depression, flashbacks, severe grief, substance abuse, and sleep disturbances. These can lead to work-related difficulties as employees begin to struggle with lower energy levels, job avoidance, burn-out or an overall decline in job satisfaction and effectiveness.

What is Critical Incident Stress Management?

Critical Incident Stress Management is a professionally coordinated response effective in guiding employees through crisis situations. Provided by a team of CISM trained experts, these services offer employees the opportunity to talk about the trauma and their reaction. At the same time, access to additional resources and information for ongoing support is provided.

What are the Benefits?

By lessening the effects of post traumatic stress, CISM services support employees in returning to a normal level of functioning following an experience of trauma. CISM services can reduce the need for sick or stress leave, significantly lower the number of resignations following a critical incident, and lessen the likelihood of cumulative stress reactions.


	fseap Vancouver Suite 300, 1665 West Broadway Vancouver, British Columbia V6J 1X1 T 800.667.0993 T 604.732.6933 F 604.739.4353