Program Management

Consistent, effective, and responsive program management is a critical factor in a successful EAP. FSEAP ensures the successful implementation and operation of your EAP by assigning a specific individual to be your primary point of contact. This individual, the Program Manager, is a seasoned professional who holds both management and clinical expertise.

The EAP Program/Account Manager is responsible for all areas of EAP management and development, including:

• Consultation during program planning and implementation
• Program promotion (ie. EAP orientations, distribution of promotional material)
• Coordination of EAP activities (ie. seminars, CISD, etc.)
• Monitoring and review of EAP utilization and effectiveness
• Collection and interpretation of statistical information
• Provision of Quality Assurance feedback
• Provision of quarterly newsletters
• Introduction of new services
• Negotiation of contract renewal

Any questions, concerns, or suggestions that you may have can be discussed with the Program Manager to ensure continuous quality improvement.