What We Do for Organizations
FSEAP offers a full range of solutions to meet employee, member and organizational needs. It's all about providing the right support at the right time. Our four-time award winning approach enables organizations, employees and members to function at their best.
Employee, Member & Family Assistance Programs
Critical Incident Response Services
From first point of contact, we support the recovery of your organization, employees, union members, and dependents 24 hours a day / 365 days a year.
Management and Organizational Consulting
Extended Care | Support to Stay at Work & Return to Work
Extended Care is an adjunct service available to organizations upon request. This service provides another option for extended clinical support and treatment for employees with mental-health or performance related concerns that the employee’s extended health benefits or community based services are unable to meet due to limited coverage or extensive wait lists. Extended Care is a longer term (ranging from 10-20 sessions depending on the referral issue), specialized counselling solution that can be added to any organizational EFAP or wellness program.
EAP Program Account Management
Consistent, effective and responsive program management is a critical factor in a successful EAP. FSEAP ensures the successful implementation and operation of an EAP by assigning a specific individual as a primary point of contact and “go-to” person for all EAP related matters. This program/account manager will serve as the primary point-of-contact from FSEAP and will help design, implement, promote, manage, respond to service issues/questions, and evaluate the EAP.
Our program management services include the following:
Needs Assessment: Conducting an assessment of an organization’s EAP related needs in collaboration with the organization. This assessment is designed to assist an organization in creating a program responsive to the unique needs of their environment and culture.
Communication and Awareness Campaigns: Developing an EAP awareness campaign in collaboration with the organization to promote the EAP and employee health and wellness information among its employees, eligible family members, and management. EAP brochures, posters, wallet cards, fridge magnets, e-bulletins, and other materials are provided to assist with promoting workplace wellness and increasing awareness of the EAP.
Reporting: Provision of detailed reports on program utilization and quality assurance that can be used to determine specific environmental issues affecting employees and their families and overall program management. The frequency and level of information reported is determined with each organization taking into consideration employee population size, confidentiality, and their specific needs.
Strategy Meetings: Attending meetings with the organization to review utilization trends and findings, organizational concerns or needs that may affect the EAP service as well as to define the EAP strategy and annual work plan.
It's all about providing the right support at the right time